While the freight transportation industry has struggled for years to recruit and retain truck drivers and maintenance technicians, many companies are facing another labor challenge — a shortage of entry-level office workers.
As it becomes increasingly difficult to find, hire and keep employees who respond to customers’ calls, dispatch drivers and pursue new business, fleets and third-party logistics providers are pursuing a range of strategies to address the labor shortfall, including turning to staffing agencies that connect them with logistics workers overseas.
Amid a vibrant job market that tends to favor job seekers, transportation companies often find themselves competing with each other — or with other industries — for the same talent, transportation executives said.